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IT Incident and Service Request Management Procedure

TABLE OF CONTENTS

This document defines the process for managing IT incidents and service requests, including ticket logging, prioritization, assignment, response, and resolution to ensure timely and effective IT support.

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Status and Details

This document defines the process for managing IT incidents and service requests, including ticket logging, prioritization, assignment, response, and resolution to ensure timely and effective IT support.

Reference Number:

VSF_IT20

Document Type:

Policy

Issuing By:

VSF

Issuing Date:

May 21, 2026

Security Classification:

Internal Use